Shipping policy

RUMIX — SHIPPING POLICY

Last updated: October 24, 2026

Thank you for shopping with RUMIX. This Shipping Policy explains how we process and ship orders, estimated delivery times, shipping costs, and what to expect after placing your order.

Website: https://www.rumix.store

1. Order Processing

Orders are generally processed within 1 to 4 business days after the order is placed and payment is confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Processing times are estimates and may be longer during holidays, promotional periods, high-demand periods, or due to circumstances beyond our reasonable control.

Order processing time is separate from shipping and delivery time.

2. Shipping Methods and Delivery Times

Our estimated shipping and delivery time is 4 to 8 business days after your order has been processed and shipped.

Actual delivery times may vary depending on the destination country, city, local postal services, carrier availability, customs procedures, and other local circumstances.

The estimated shipping time does not include the order processing period.

For this reason, the estimated total time from placing an order to delivery is generally:

Order processing: 1 to 4 business days.
Shipping and delivery: 4 to 8 business days.
Estimated total: 5 to 12 business days.

These are estimates, not guaranteed delivery dates.

Where a specific delivery estimate is displayed at checkout or communicated to you, that estimate will apply subject to the terms and mandatory consumer protection laws applicable to your order.

3. International Shipping

RUMIX accepts orders for international destinations where shipping is available at checkout.

Shipping availability and estimated delivery times may vary depending on the destination country and city.

Some locations may not be eligible for delivery due to carrier restrictions, customs requirements, or logistical limitations.

If we are unable to ship your order to the address provided, we will contact you to arrange an appropriate solution, which may include cancellation and a refund where applicable.

4. Shipping Costs

Shipping costs are calculated at checkout based on your destination, the products in your order, and the available shipping methods.

Any applicable shipping charges will be displayed before you complete your purchase.

If free shipping or a promotional shipping offer is available, the applicable conditions will be shown at checkout.

5. Customs Duties, Taxes and Import Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or carrier handling fees depending on the destination country.

Where applicable and available, these charges will be calculated and displayed at checkout.

If checkout expressly states that duties and taxes are prepaid, the applicable charges covered by that statement will be collected before shipment.

If duties, taxes, or import charges are not collected at checkout, you may be required to pay them before or upon delivery, unless otherwise stated or required by applicable law.

These charges are determined by the relevant customs authorities and/or carriers and may vary according to the destination, product classification, product value, country of origin, and shipping method.

Customs processing may also cause delays beyond the estimated delivery time.

We recommend checking your country's import rules before placing an international order.

Nothing in this section limits any rights or obligations that apply under mandatory consumer protection or tax laws.

6. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email with tracking information, where available.

Tracking information may take several business days to become active or show the latest updates.

Delivery tracking is provided by the relevant carrier and may not update continuously while the package is in transit.

7. Shipping Address Accuracy

Please ensure that your shipping address, including your full name, street address, city, postal code, and country, is correct when placing your order.

If you need to correct your address, contact us as soon as possible at:

tiendaparaclaude@gmail.com

We will make reasonable efforts to update your address before shipment, but changes cannot be guaranteed once your order has been processed or dispatched.

If an order cannot be delivered because an incorrect or incomplete address was provided, we will contact you to determine the appropriate next steps, subject to applicable law.

8. Delayed, Lost or Damaged Packages

If your package is delayed, appears to be lost, or arrives damaged, please contact us at tiendaparaclaude@gmail.com.

Please include your order number and, where applicable, photographs of the damaged package or product.

We will investigate the issue with the relevant carrier and work with you toward an appropriate solution.

Delivery estimates are not guarantees. However, delays do not remove any rights you may have under applicable consumer protection laws.

If your order has not been delivered within the legally required or agreed delivery period, you may have rights to request delivery, cancel the order, or receive a refund as provided by applicable law.

9. Order Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible at tiendaparaclaude@gmail.com.

We may be able to accommodate changes or cancellations before your order is shipped.

Once your order has been shipped, we may no longer be able to modify or cancel it through our order processing system.

However, this does not affect any statutory right to withdraw from your purchase after shipment or delivery, where such a right applies.

If a cancellation is accepted, any applicable refund will be processed to your original payment method, subject to applicable law and the terms of our Returns and Refunds Policy.

10. Contact

For questions about shipping, delivery, tracking, or your order, please contact:

RUMIX

Email: tiendaparaclaude@gmail.com