RUMIX — RETURNS, REFUNDS AND CANCELLATIONS POLICY

Last updated: October 24, 2026

Website: https://www.rumix.store

At RUMIX, we want you to be satisfied with your purchase. This policy explains how returns, refunds, exchanges and cancellations are handled for orders placed through our online store.

This policy applies to international orders, subject to the mandatory consumer protection laws applicable to your purchase. If local law grants you additional rights or protections, those rights will prevail over any conflicting provision of this policy.

1. Return eligibility

For products eligible for return under this policy, you may request a return within 14 days after receiving your order.

If your order is delivered in separate shipments, the return period under this policy begins when you receive the last item.

This 14-day commercial return period does not limit any longer or additional withdrawal period required by the laws applicable to your purchase.

Some products may be excluded from voluntary returns where permitted by law. Any applicable product-specific exclusions will be clearly disclosed on the relevant product page before purchase.

2. Condition of returned products

To qualify for a voluntary return, products should be returned in their original condition, with included accessories and, where reasonably possible, their original packaging.

You may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning.

If a product has been handled beyond what is necessary to inspect it and this results in a reduction in its value, we may deduct that reduction from your refund where permitted by applicable law.

We will not refuse a legally valid return or withdrawal solely because the product has been opened, its packaging is missing, or its tags have been removed, where such a refusal would unlawfully restrict your consumer rights.

3. Return shipping costs

Returns covered by this policy are free of charge.

If your return is approved, we will provide a prepaid return shipping label and instructions for returning your product.

If a prepaid label is unavailable for your location, we will contact you to arrange an appropriate return method. We will not charge you return shipping costs for a return covered by our free-return promise.

For defective, damaged, incorrect or non-conforming products, we will cover applicable return costs and provide the remedies required by law.

4. How to request a return

To request a return, contact us at:

Email: tiendaparaclaude@gmail.com

Website: https://www.rumix.store

Please include:

• Your order number.

• The product or products you wish to return.

• The reason for your request, if you wish to provide one.

You do not need to provide a reason when exercising a statutory right of withdrawal.

We will provide return instructions and, where applicable, a prepaid return label.

Please contact us before sending a product back so that we can provide the correct return instructions. This procedure does not limit your statutory rights or prevent you from exercising them through another legally valid method.

5. Order cancellations

You may request cancellation of your order or removal of an item before it has been shipped.

Once an order has been shipped, cancellation through our order processing system may no longer be possible.

However, this does not affect any statutory right to withdraw from your purchase after shipment or delivery, where such a right applies.

To request cancellation, contact us as soon as possible at tiendaparaclaude@gmail.com and include your order number.

We will make reasonable efforts to stop an order that has not yet been shipped, but cancellation cannot be guaranteed once fulfillment or shipment has begun.

6. Damaged, defective or incorrect products

Please inspect your order when it arrives.

If your product is damaged, defective, incorrect or does not conform to the description or specifications provided at the time of purchase, contact us at tiendaparaclaude@gmail.com.

Please include your order number and, if possible, photographs or other information showing the issue.

We will assess the issue and provide the remedy required by applicable law.

Depending on the circumstances and the applicable law, you may be entitled to repair, replacement, a price reduction, cancellation of the contract or a refund.

Nothing in this policy limits your statutory rights concerning defective or non-conforming products.

7. Exchanges

If you would like to exchange a product, contact us at tiendaparaclaude@gmail.com before sending it back.

We will inform you whether an exchange is available and provide the applicable instructions.

An exchange procedure does not replace or restrict any statutory right to withdraw from a purchase or obtain a remedy for a defective or non-conforming product.

8. Exceptions to the right of withdrawal

The statutory right of withdrawal does not apply to certain products or circumstances where an applicable legal exemption exists.

Examples may include:

• Products made to the customer's specifications or clearly personalised.

• Products that deteriorate rapidly or have a short expiration period.

• Sealed products that are not suitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.

• Sealed audio, video or software products where the seal has been broken after delivery.

• Digital content or services where the applicable legal conditions for loss of the withdrawal right have been met.

These exceptions apply only where legally permitted and where the relevant conditions have been satisfied.

Any product-specific return restrictions will be disclosed before purchase where required.

9. European Union customers

If you are a consumer in the European Union and purchase goods online, you generally have the right to withdraw from your purchase within 14 days without giving a reason, unless a legal exemption applies.

For goods, the withdrawal period generally begins on the day you, or a person designated by you other than the carrier, receive the goods.

If your order is delivered in separate shipments, the withdrawal period generally begins when you receive the last product, lot or piece, as applicable.

To exercise your right of withdrawal, you must communicate your decision to us before the withdrawal period expires.

You must then send the goods back within 14 days after notifying us of your decision, unless applicable law provides otherwise.

For eligible withdrawals, we will reimburse payments received, including the cost of standard delivery where required by law.

We are not required to reimburse additional delivery costs resulting from your choice of a more expensive delivery method than the least expensive standard delivery offered.

We will make the reimbursement without undue delay and within 14 days after receiving your withdrawal notification.

Where permitted by law, we may withhold the reimbursement until we receive the returned goods or receive evidence that you have sent them back, whichever occurs first.

Refunds will generally be made using the original payment method unless you expressly agree otherwise without incurring additional fees.

These provisions do not affect any additional consumer rights under applicable national law.

10. United Kingdom customers

If you are a consumer in the United Kingdom and purchase goods online, you generally have the right to cancel your purchase within 14 days after receiving the goods, unless a legal exemption applies.

You must communicate your decision to cancel within this period.

After notifying us, you generally have a further 14 days to return the goods.

For eligible cancellations, we will reimburse payments received, including standard delivery costs where required by law.

We may withhold the reimbursement until we receive the returned goods or evidence that you have sent them back, whichever occurs first, where permitted by applicable law.

Additional delivery costs resulting from a more expensive delivery method chosen by you may not be refundable.

These provisions do not limit any additional rights available under applicable United Kingdom consumer protection laws.

11. Customers in other countries

For customers outside the European Union and United Kingdom, return and cancellation rights may vary according to the laws of your country or region.

Where applicable law provides a mandatory return, cancellation, refund or warranty right, we will honor that right even if it differs from the general terms of this policy.

Nothing in this policy is intended to exclude, restrict or waive any consumer protection right that cannot legally be excluded or waived.

If you have questions about the rights applicable to your order, contact us at tiendaparaclaude@gmail.com.

12. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved, where an inspection is applicable.

Approved refunds will be issued to your original payment method unless otherwise agreed or required by law.

Your bank, card issuer or payment provider may require additional time to process the refund.

If you have not received your refund within a reasonable period after it has been approved or processed, please contact us at tiendaparaclaude@gmail.com.

13. Contact

For returns, refunds, cancellations, exchanges or questions about this policy, please contact:

RUMIX

Email: tiendaparaclaude@gmail.com

Website: https://www.rumix.store

This policy does not exclude, restrict or waive any mandatory consumer rights that apply to your purchase under the laws of your country of residence.